Refund policy

Refunds

• We do not offer refunds on any wigs or hair products once purchased.

• All sales are final due to the intimate nature of wigs and hygiene regulations.

Exchanges

• Exchanges are only available if:

  • The wrong item was shipped, or

  • The product arrives damaged/defective.

• To request an exchange, email info@ivhairxpression.com within 14 days of delivery with your order number and photos of the issue.

Non-Returnable Items

• Customized wigs (special colors, sizes, or styling).

• Clearance or promotional sale items.

Customer Responsibility

• Please carefully review product details (cap size, lace type, length, and texture) before purchasing.

• Once the lace has been cut, the wig styled, or the product worn, no exchange is possible.

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